For years, Mister Sewer has operated under one simple rule, always put the customer first. This has enabled us to steadily grow our team while maintaining a high level of credibility and trust in an industry that is all too often known for unfair business practices. Here’s how we do it.
As the saying goes, Good talent is hard to come by. We understand the unique challenges faced in the sewer and drain repair industry, therefore, we seek out and employ the most talented technicians in the industry. Team members are trained, certified, and continue to refine their craft on a regular basis through continuing education opportunities. We make sure to hire people who will respect your home and treat it like their own. Additionally, we also make sure each employee is trustworthy and follows ethical business practices.
It’s simple. While we are confident that our technicians will be able to clear your sewer or drain, in the unlikely event that they are unsuccessful, there’s no charge for our service.
No two sewers are exactly alike. Different sewer pipes require different methods of repair. A fix that resolves a problem in one type of pipe may further damage another type. For that reason, we treat each job uniquely and develop the best solution for solving the problem. After evaluating the situation, the technician will provide the customer with an assessment of the problem as well as a proposed solution, including detailed pricing with an explanation.
The Best Equipment
Our technicians are trained to use the best tools available, which in turn, allows us to provide the best results. We regularly check and service our equipment to ensure it is operating at full capacity. Additionally, our technicians come on site with all the proper tools to get the job done. No more scheduling a second visit for complicated problems.
Dealing with a sewer or drain problem is never fun, but being forced to wait for regular business hours to have a technician visit your home, is unacceptable. We offer 24/7 service, every day of the year.
To help customers understand the status of their job, we employ a powerful scheduling tool. Customers can provide several times they are available to meet. When the technician is on their way, the customer will be notified and given a window in which they will arrive on site.
Upon the completion of a job, we offer customers a direct line of communications to the business operations team to provide feedback on the service that was completed so that we can improve our service.